Shipping and payment:
We ship with DHL GoGreen.
Our items can only be delivered within the EU, Great Britain, and Switzerland.
You can choose to pay via credit card, PayPal, Apple Pay, or Unzer direct bank transfer.
Standard shipping:
Germany 6.90 EUR
Switzerland 24.90 EUR up to 3 kilograms, 29.90 EUR from 3 kilograms onwards
Austria 12.90 EUR
Rest of the EU, UK, and CH: Shipping costs will be displayed before payment after entering the delivery address during the checkout process.
Delivery time: 4-6 working days within Germany, 9-11 working days for the rest of the EU, UK, and CH (pre-orders excluded)
Returns process:
If you are not satisfied with an item, you can send it back to us using your return slip (included with your order) to the following address:
Willy Maisel GmbH
Retourenabteilung BRAND THAT REMAINS
Ludwig-Thoma-Straße 1
95176 Konradsreuth
Unfortunately, we cannot cover the return shipping costs for you.
Please also note our cancellation policy.
As soon as the goods have arrived at our facility, we will check them briefly and then process the refund directly via the payment system you selected when placing your order.
Unfortunately, we cannot offer a direct exchange of goods, for example for a different size or color. To do this, you would need to place a new order for the item.